This paper provides an overview of how agents are an essential component of delivering customer value to excluded populations such as informal savers. Based on the experiences of financial ser…
A new case study report from Scale2Save looks at how the Covid-19 pandemic has changed bank customer behaviour in Africa. The study shows that customers have increased their borrowing from fr…
In this report, we explore how BRACED projects support the development and delivery of tailored-to-context financial services. We also assess to what extent these projects are integrated withi…
