This case study, utilizing an experience from Freedom from Hunger’s Bridge to Financial Inclusion project in Burkina Faso, explores the experience of integrating client protection principles – the minimum standards microfinance clients should expect – into the initial design and roll-out of a digital savings product designed for Savings Groups. The authors identify the following challenges and risks: (1) limited client knowledge; (2) high costs; (3) network downtime; (4) potential misuse of client information by mobile money agents; (5) insufficient agent liquidity; (6) lack of client dispute mechanisms; and (7) various cultural and technical barriers.
This paper provides an overview of how agents are an essential component of delivering customer value to excluded populations such as informal savers. Based on the experiences of financial ser…
A new case study report from Scale2Save looks at how the Covid-19 pandemic has changed bank customer behaviour in Africa. The study shows that customers have increased their borrowing from fr…
In this report, we explore how BRACED projects support the development and delivery of tailored-to-context financial services. We also assess to what extent these projects are integrated withi…