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The Operational Guide for the Making Markets Work for the Poor (M4P) Approach

2014 | The Swiss Agency for Development and Cooperation (SDC), UK Department for International Development (DFID)

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This guide is a foundational reference for market systems development, and provides guidance to help practitioners put the market systems development approach into practice.

M4P-Operational-Guide-2014.pdf

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Leveraging High-Performing Agents to Deliver Customer Value

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This paper provides an overview of how agents are an essential component of delivering customer value to excluded populations such as informal savers. Based on the experiences of financial ser…

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January 13, 2021

A new case study​ report from Scale2Save looks at how the Covid-19 pandemic has changed bank customer behaviour in Africa. The study shows that customers have increased their borrowing from fr…

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Layering and Tailoring Financial Services for Resilience

January 4, 2021

In this report, we explore how BRACED projects support the development and delivery of tailored-to-context financial services. We also assess to what extent these projects are integrated withi…

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