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An initiative of

Program Quality Guidelines


We are thankful to Mastercard Foundation for recognizing the importance of sector-wide quality programming guidelines as a basis for consumer protection, and for partnering with us in their development. Please note that the views and opinions expressed here do not necessarily represent the official viewpoint of the Foundation. We acknowledge the efforts of members of the advisory committee, who volunteered their time to shape the content of the Guidelines and who reviewed numerous drafts, always providing valuable inputs. For their assistance in developing the Guidelines and for sharing their views and experiences, as well as valuable tools, manuals, and studies, we thank Susan Wesley Vega (World Vision), marc bavois (Catholic Relief Services), Guy Vanmeenen (Catholic Relief Services), Sophie Romana (Oxfam America), Kaelyn DeVries (Project Concern International), Janet Karsgaard (World Relief Canada), Boubacar Diallo (Plan International), Gabrielle Athmer (Independent Consultant), Milmer Martinez Vergara (Plant With Purpose), and Nisha Singh (The SEEP Network). Finally, we thank those members of the SEEP Network's Savings-Led Working Group who participated in written surveys and interviews, and who helped inform concerns, opportunities, and priorities around program quality emerging in the field.

Paul Rippey, Candace Nelson, and Eloisa Devietti | November 2015


The development of the Program Quality Guidelines has benefited from the input of a diverse range of contributors. Contributing organizations include:


Access Africa


Acholi Education Initiative



Arabella Advisors

Brandeis University

Bright Hope International

Calipso Lda


CARE Kenya

CARE Malawi

CBM, Nigeria

Chemonics International

Children of the World
Foundation (COW Foundation)

Community Development
and Relief Trust (CODERT)



CRS Kenya

CRS/EFI Africa


EARDP-Community Initiatives

Evangelical Fellowship of

Fadhili Trust, Kenya

Freedom from Hunger (FFH)

FHI 360

Fidelity Bank

Food for the Hungry

Frontline Associates Limited

FSD Kenya

FSD Zambia

Fundación Capital

Fundasaun Esperansa Enclave Oecusse (FEEO)

George Mason University


Global Communities

HOPE International

HopeFin Trust, Ghamfin


IED Microfinanzas

International Committee of the Red Cross


Light For Change

Mastercard Foundation

Maxwell School

Mercy Corps

Mercy Partnership Fund

MicamaSoley, Haiti

Microfinance Council of
the Philippines

Microfinance Exposure

Microfion Plus Ghana

Microsave, Kenya

Mpendulo Savings



National Economic
Empowerment Council (NEEC)

Ndasunungurwa Trust

Ni Sisi

Nowa Moyie Foundation

Organization for Rehabilitation and Development in Ahmara (ORDA)

Oxfam America

Pact Tanzania

Project Concern International (PCI)

Philanthropiece Foundation

Plan International

Plan Tanzania

Plan West Africa

Plan Zambia

Plan Niger

Plan Togo

Plan USA

PlaNet Finance

Plant With Purpose

Power Africa Project

Reach Global

S3IDF (The Small-Scale Sustainable Infrastructure Development Fund)


Savings Revolution


Sterling Micro Development Consultants (Rwanda) Limited

Tanzania Micro-finance Association of Practioners (TIMAP)


The Carsey School of Public Policy, University of New Hampshire

The Fletcher School of Law and Diplomacy, Tufts University

Trickle Up

University of Bath

USAID – US Agency for International Development

VSL Associates

World Relief

World Relief Canada

World Relief Germany

World Vision

World Vision Brazil

World Vision Ethiopia

World Vision International

World Vision Zambia

Zimbabwe Association of Microfinance Institutions

The Program Quality Guidelines are an initiative of the SEEP Network
supported by the Mastercard Foundation Savings Learning Lab and Itad.


The Mango Tree is an initiative of



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