This study presents the results of two surveys conducted with representatives of 844 CRS Savings and Internal Lending Communities (SILCs) in 18 countries in Africa and Latin America, to understand how their groups have responded to the unprecedented public health and economic crises caused by the global COVID-19 pandemic.
This paper provides an overview of how agents are an essential component of delivering customer value to excluded populations such as informal savers. Based on the experiences of financial ser…
A new case study report from Scale2Save looks at how the Covid-19 pandemic has changed bank customer behaviour in Africa. The study shows that customers have increased their borrowing from fr…
In this report, we explore how BRACED projects support the development and delivery of tailored-to-context financial services. We also assess to what extent these projects are integrated withi…