The 2019 Savings and Retail Banking in Africa report is the second annual survey produced by the WSBI. The study series, launched in 2018, aims to help improve access to financial services for financially disadvantaged people in Africa. The second edition moves research into this market forward by including additional information and insights from fresh and extended research. It also highlights what has not changed, but where market opportunities and needs might lie.
This paper provides an overview of how agents are an essential component of delivering customer value to excluded populations such as informal savers. Based on the experiences of financial ser…
A new case study report from Scale2Save looks at how the Covid-19 pandemic has changed bank customer behaviour in Africa. The study shows that customers have increased their borrowing from fr…
In this report, we explore how BRACED projects support the development and delivery of tailored-to-context financial services. We also assess to what extent these projects are integrated withi…